Return policy
Enjoy shopping with the return policy features below
1- You have 3 days from the date you receive any item to submit a request to return it. The buyer bears the return shipping costs. Non-refundable customs fees and taxes are deducted from the invoice value. As for the shipping cost, it is shown in the invoice. We accept returns provided that the product is intact and the product’s carton and all its accessories are also intact. After verifying this, the amount will be returned within 14 working days.
2- If the item is defective, does not work properly, or does not match the website description, you have the right to return it within 30 days from the date of receipt, and the price of the item will be refunded to you in addition to the shipping cost that you paid upon purchase.
3- The amount will be transferred within 3-14 working days.
4- Compensations are shipped by the means that the store management deems appropriate, and the customer has no right to object to the method of delivering compensation, whatever the reason.
Some frequently asked questions:
Q: I received a defective/damaged product, can I get a refund?
If the product you received is damaged or defective, you can return the product within 30 days from the date you received it, provided that it is in the same condition that you received it with the original box intact and/or packaging intact. Once we receive the returned product, we will inspect it, and if found If the product is defective or damaged, we will refund the value of the product paid along with any shipping fees paid Within one week from the date of your request to return the product.
Is it possible to return a damaged product purchased at the time of the offers?- In the event that a damaged product is received that was purchased at the time of the offers, the customer will be compensated by shipping a new product, or adding a balance in the wallet with the value of the product, and the value of the product cannot be refunded to the bank account.
- How long will the process of returning the damaged product take?
The return process may take 10 working days, and the refund process takes place after the damaged product reaches us and we verify its condition.
Q: When is a “return” not possible?
There are some cases where it is difficult for us to support returns:
- If the return is requested outside the specified time frame, which is 14 days or 30 days for defective products or that do not meet specifications from the day of receipt.
- If the product is used, damaged or not in the same condition as you received it.
- Specific non-returnable categories such as underwear, cosmetics, socks...etc.
- Defective products covered by the manufacturer's warranty
- Any consumable product used or installed.
- Anything missing from the package you received including price tags, labels, original packaging, freebies and accessories.
- Fragile and personal hygiene products
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We apologize for not returning any discounted products
Especially during times of offers and discounts, such as Black Friday offers and others
- It is not possible to cancel or modify any order after its status is converted to processing, and it is subject to the return policy
Q: Who pays the shipping fees when returning a product?
You can return the product within 14 days of the delivery date and it will be shipped by the customer to our address. Our store will not bear the shipping cost unless the product is not intact or broken, then the shipping cost will be borne by our store.
Q: I want to get my money back, why hasn't it been transferred to me yet?
All financial transactions, including refunds, returns, or any transfer, take a period ranging between 3-14 business days.
Q: What is the delivery time for orders at your store?
The delivery time for orders ranges between 3-5 working days on normal days, and may reach 10 days on seasonal days
Q: I have a complaint regarding my application. Why have I not received a response yet?
Complaints are responded to within 72 hours from the time of the complaint. Resolving problems and complaints may take up to 14 working days, so solving problems and responding to complaints may take some time.
Please contact customer service to request a return via WhatsApp
And send the order number